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Commercial Real Estate Leader

Commercial Real Estate Leader

HOW A LARGE COMMERCIAL REAL ESTATE LEADER SHRUNK INSIDER THREAT RISK WITH CONTINUOUS BACKGROUND SCREENING

A leading commercial real estate information and analytics company partnered with Trua and Trua-CE™ (Continuous Evaluation) to transform its workforce risk strategy-from one­ time, pre-employment background checks to real-time, post­ hire continuous evaluation across its U.S. workforce.

What began as a deployment covering approximately 5,000 employees  quickly  scaled to nearly 7,000 monitored employees, demonstrating both the urgency of the use case and the scalability of Trua-CE. The initiative was driven directly by executive leadership, including the CEO and CHRO, to close post-hire security gaps, strengthen executive and brand protection, and improve visibility into workforce risk.

This shift enabled the commercial real estate firm to move beyond reactive screening, strengthen privacy and compliance controls, and establish a scalable foundation for long-term workforce risk management.

SITUATION

The firm’s background screening program relied heavily on a legacy provider and was limited to pre­ employment checks conducted once at hire. There was no systematic way to monitor risk events after onboarding, creating a significant post-hire security gap.

As the commercial real estate firm expanded and formed a dedicated corporate security function, leadership identified growing concerns around:

  • Workforce risk and insiderthreats
  • Executive protection and civil risk (e.g., protectiveorders)
  • Brand and reputationalexposure
  • Limited visibility into post-hire riskevents
  • Inconsistent support and responsiveness from legacy screeningvendors

 

These concerns, escalated from the CEO and CHRO level, highlighted the need for a modern, continuous evaluation approach that aligned with privacy, regulatory, and security requirements.

TASK

  • Establish a continuous, post-hire background evaluation process to identify workforce risk in near real time, rather than relying solely on pre-employment screening.

TRUA S.T.A.R. Case Study

  • Close critical post-hire security and executive protection gaps by providing corporate security and HR teams with ongoing visibility into relevant risk signals.
  • Implement a solution that aligned with strict privacy and compliance expectations, while supporting futuregrowth across contractors and international populations.
  • Reduce reliance on legacy vendors with poor customer support and limited flexibility.

ACTION

  • Deployed Trua-CE (Continuous Evaluation) across the S. workforce, initially covering ~5,000 employees and scaling rapidly to ~7,000, giving security and HR teams real-time visibility into background-related events.
  • Leveraged Trua’s broader platform capabilities and privacy-first architecture to align with the company’s data protection standards and prepare for future international and GDPR­ sensitive use cases.

RESULT

  • The firm transitioned from sporadic, ad hoc background checks to continuous, real-time workforce risk visibility, significantly improving post-hire risk detection and response.
  • Corporate security and HR teams gained a scalable, executive-supported solution to address workforcerisk, executive protection, and brand exposure.
  • Improved operational confidence and satisfaction compared to the prior legacy provider, particularly around responsiveness and support.
  • Established a clear roadmap for future enhancements, including advanced dashboards, summaryreporting, contractor inclusion, MVR checks, and international expansion-positioning Trua-CE as a long-term foundation for the company’s workforce risk and compliance
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