Global Airline

Global Airline

HOW A MAJOR GLOBAL AIRLINE STRENGTHENED IT’S SECURITY PROFILE WITH TRUA’S CONTINUOUS INSIDER THREAT MANAGEMENT SOLUTION

One of the world’s largest airlines was looking to move from periodic, manual workforce risk management/background checks to scalable, continuous monitoring across nearly 100,000 employees and contractors.

The airline approached Trua and its TruaCE™ solution to help in this delivering a continuous monitoring solution for the company’s entire employee and contractor base.

SITUATION

A large airline, with close to 100,000 workers across full-time staff, contractors, and supply chain personnel, needed to ensure safe, secure operations for millions of travelers while meeting strict DHS and TSA requirements. The internal security team was responsible for managing insider-threat risk across a highly distributed workforce, but the existing approaches made it difficult to continuously see and categorize new risk events in a timely, structured way.

TASK

  • Establish a consistent, continuous evaluation process to monitor workforce risk in near real timeacross tens of thousands of insiders and contractors, rather than relying on one-time or adhoc checks.
  • Improve regulatory alignment with DHS and TSA expectations by deploying a scalable tool that could systematically flag relevant criminal and watchlist activity tied to workers with access to aircraft, passengers, and critical operations.
  • Enable the internal security team to categorize and prioritize risk trends by role, airport location, and event type, so they can focus resources on the most critical issues first.

ACTION

Trua worked closely with the airline to obtain appropriate consent by working with employees, customers, and their unions. This buy-in resulted in having a robust continuous screening, while it addressed state-level data gaps. Trua helped configure the risk monitoring based on the customer’s internal organization structure.

  • Implemented Trua-CE as a scalable, easy-to -use platform to continuously detect and evaluate risk events across the airline’s entire insider population and supply chain.
  • Leveraged Trua-CE’s comprehensive red-flag coverage, including nationwide criminal court records and national watch lists, to provide timely alerts that the security team could quickly assess and act on.
  • Used Trua-CE’s segmentation capabilities so security leaders would be able to view and categorize risk trends by workforce segments, such as job roles, airport location, and the underlying type of event triggering an alert.

RESULT

  • Enrolled 85,000 insiders and more than 5,000 independent contractors into continuous evaluation, creating near-real-time visibility into workforce risk across the airline’s core operations and supply chain.
  • Monitored thousands of criminal and watchlist sources and, within the first 120 days, detected over 11,000 events, with 1,771 prioritized as critical, enabling the security team to get ahead of potential insider threats.
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