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Healthcare Provider

Healthcare Provider

HOW A HEALTHCARE PROVIDER AUTOMATED CONTINUOUS SCREENING IN THEIR WORKDAY PLATFORM

Healthcare organizations  operate  under  intense regulatory pressure, where workforce compliance directly affects patient  safety,  accreditation, and  reimbursement. A regional healthcare provider was growing quickly, but its manual processes for regulatory checks, license monitoring, and background updates were pushing HR and compliance teams to the breaking point.

As a Workday customer still reliant on a legacy provider, the healthcare provider needed a more modern, integrated solution that could automate continuous screening and healthcare-specific compliance checks without sacrificing privacy or productivity. Trua, and its Trua-CE™ (Continuous Evaluation) Trua Score ® solutions enabled the regional healthcare company to transform screening into a continuous, Workday-native process that aligned with strict healthcare regulations.

SITUATION

The regional healthcare provider wanted to automate employee ID verification and continuous background screening across both clinical and non-clinical roles. A manual process for mandatory regulatory checks was no longer sustainable as the organization grew, increasing the risk of missed events and delayed updates. The team needed a Workday-integrated solution that could replace its legacy ID verification and background screening provider, reduce manual workload, and support ongoing healthcare compliance requirements .

TASK

  • Automate ID verification, continuous background checks, and employment verification directly within the Workday HR platform.
  • Monitor state and federal criminal history alongside healthcare-specific compliance metrics.
  • Enable continuous healthcare compliance checks and reporting for internal stakeholders and external.
  • Add ongoing sex offender screening and MVR checks for roles involving patient interaction and driving.

ACTION

The healthcare provider deployed Trua-CE and TruaScore to screen hundreds of employees, meeting compliance requirements through continuous monitoring, and embedding workflows into Workday. The Trua-CE specifically provided ongoing monitoring of criminal data, bookings, civil actions, and sanctions lists, surfacing risk as it happened, so the organization could respond quickly.

Trua configured custom compliance reports  and  schedules  aligned  to  monthly, quarterly, and annual audit cycles, while TruaScore and additional monitoring (MVR and sex-offender checks) gave HR and operations teams a clearer, reusable view of each employee’s credential and compliance status.

RESULT

  • Automated continuous compliance checks and regulatory reporting, enabling theorganization to scale without adding significant manual review effort.
  • Expanded monitoring over time to include MVR checks, sex offender monitoring, and continuous traffic monitoring as new healthcare compliance needs emerged.
  • Maintained ongoing visibility into employees’ legal, credential, and compliance status, helping the organization consistently meet internal, payer, and regulatory requirements.
  • Reduced operational strain on HR and compliance teams by consolidating screening, alerts, and reporting within Workday via Trua-CE and TruaScore.

 

“Trua-CE™ gives us continuous, Workday-native visibility into workforce compliance, so we know our people are cleared to care for patients every day-not just at audit time.”

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